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The 911 service improves the quality of life in rural and urban communities. Ambulance, fire department or police can be easily and quickly reached.

Our responsibility

Ensure reception, analysis and dispatch of emergency calls to responders linked to the network without delay.

When to call 911?

To notify of serious or menacing situation, such as:

  • A medical emergency; A fire;
  • A road accident with injured people;
  • An environmental threat, i.e. toxic spill;
  • A crime in progress.

911 must only be used for emergency situations. To notify of a crime other than in progress, please call the nearest police station.

Remember, before calling 911

  • Remain calm;
  • Ensure your own safety by stepping away from immediate danger;
  • Evaluate the situation;
  • Identify the type of emergency.
  • Call 911. The dispatcher will ask you what service you need (police - fire department - ambulance) and then will refer your call to the appropriate dispatch center.
  • Speak clearly;
  • Listen and answer the dispatcher’s questions;
  • Be ready to stay on the line with the dispatcher;

Give the following information

  • Type of emergency (medical, fire, serious crime, etc.);
  • The exact address where the emergency is located;
  • The phone number where to reach you;
  • Number of injured people;
  • What care is given;
  • Do not hang up before the dispatcher getting the information tells you to do so.

Rural Post Signs

Since 2000, all Prescott and Russell rural properties have been provided with a sign indicating their rural address. This common system for rural addresses was developed by the Prescott and Russell Emergency Services in partnership with the municipalities and other organizations.

Municipalities are to refer to the 911 Standards.

Benefits of the rural address

  • It is unique to your rural property and includes a number, a name as well as the name of the municipality.
  • It is essential to the delivery of the 911 service, permitting all emergency services to find your address more quickly.
  • It provides pertinent information to an emergency call for ambulance, police and fire services by showing up on the screen at the response center.
  • It is useful for delivery services, bus drivers, service companies, clients and friends to easily find your house or enterprise.

Your rural address number is indicated on the blue sign attached to the white post at the front of your property nearby the road.

Post and signalization maintenance - your responsibility

Each owner is responsible for the maintenance of their signalization post. The latter must never be modified in any way. The post is of specific height and the number is reflective.

  • Keep trees, bushes, snow and any obstructing object away from your signalization post.
  • Don't forget, if the emergency service (paramedic, police or fire) staff is unable to see your sign, this will have an impact on the delay to reach your residence or enterprise.

New addresses and damaged signalization

Each municipality is responsible of the installation of new posts and signs when new rural addresses are registered. If your post has been damaged, please contact your municipality.